r/LastDayonEarthGame

Posted by u/ZombieAteMyBrah

Hello Survivors! We understand the frustration amongst the community about the issues going on in the game. We know everyday that people keep losing their accounts. We were asked by Kefir! To collect information from the survivors facing the lost account issues. From what we have gathered from some survivors is that some have lost their accounts for months. So, this is what we have decided to do. We are going to help the survivors that have had their accounts lost for at least 1 month and more. Fixing these issues is a priority but since there are so many players losing their accounts we have to break it down by sections to be able to help the ones who haven’t played the longest to the ones who haven’t played in 2 or 3 days. If you are one of the survivors with the lost account issue and its been more than 1 month please follow these instructions

1. Join the discord server using this link discord.gg/ldoe

2. Message any ADMIN, MODERATOR or SERVER GUIDE with your issue

3. Send a screenshot from your account before it was lost/reset

4. Show us what you see now when you log in to play

5. Send us a picture when you contacted Kefir support with your issue, and one when they responded back.

6. If you made any transactions before losing your account, please also send a picture

7. Send us a picture of your game ID (you can find it on the setting menu by clicking on settings)

Thank you and we hope the issue gets resolved very soon. Please if your account gets lost remember to send a message to the support team kefirgames.helpshift.com/a/last-day-on-earth

P.S we have also let the Devs know about the account bind error and are expecting a reply soon.

reddit.com/r/LastDayonEarthGame/comments/8cjbfz/lost_account_thread_1